Using Library E-Resources FAQ

When the message “IP 163.28.16.4: Access Denied!” appears, what do I do?

If “IP 163.28.＊.＊: Access Denied!” appears when using library e-resources on campus, turn off your computer server settings.

163.28.＊.＊ is the proxy server IP address. The proxy server may automatically switch back to previous NTU campus network 140.112.＊.＊. Disable these settings.

How to configure settings: In your browser, go to Tools --> Internet Options --> Connections--> LAN settings --> Automatically detect settings, then disable the proxy server below. If you have selected Automatic configuration script, make sure the address entered is: http://proxy.ntu.edu.tw/pac/ntu.pac

I clicked a database and a window asking for a username and password popped up. What do I do?

1. Usernames and passwords for databases requiring them appear below the name of the database on the Library Databases site.

2. If usernames and passwords are not found on the Library Databases site, please verify the following information:
(1) Is the database restricted to a certain number of users at one time? If so, the database should indicate the database is full and to try later. Ex: IEL (15 users), FirstSearch (6 users), WorldCat (1 user), Sikuquanshu (10 users).
(2) Those wanting to use databases from home or work may refer to the NTU Library HomepageàDatabasesàOff-campus Connection to learn how to use Off-campus Connection Services to access library e-resources.
(3) If you need further assistance, please contact the NTU Library Reference and Extension Services Department, Tel: 3366-2326,Email: tul@ntu.edu.tw. We will resolve the problem with the service provider a soon as possible.

The connection speed in an NTU dorm is very slow. What do I do?

It is recommended you use Automatic configuration script using the address: http://proxy.ntu.edu.tw/pac/ntu.pac

How to configure your browser: In your browser, go to Tools --> Internet Options --> Connections--> LAN settings. Then disable Automatically detect settings and proxy server below. Select Automatic configuration script and enter the address: http://proxy.ntu.edu.tw/pac/ntu.pac

Why am I asked to enter a username and password when using e-journals and databases?

Currently, library e-resources are only accessible by computers on campus (140.112.*.*). Do not use a proxy server when accessing e-journals and databases.

Use of databases on campus is mostly restricted to IP access. As long as you are using the campus IP 140.112.*.*, it should not be necessary to input you username and password.

When a username and password are required, it might be due to the following reasons:

1. The database might be one of the few that control access via both IP and password. The usernames and passwords for these databases have been placed on the Library Databases site for you.

2. Check your browser proxy settings and disable the proxy.

3. Some databases restrict the number of users. The Library Databases site will indicate whether it is full and you should try later.

4. If the database still prompts you for a username and password when trying to access it from within the Library, it might be due to connection or database server problems. Please leave your name and contact information so we may contact you after the problem has been resolved by the service provider.

NTU faculty, staff, and students may access library e-resources via the Off-campus Connection Services. For more details, visit http://www.lib.ntu.edu.tw/news/wam.htm

After installing Sikuquanshu, Sibucongkan, and the Kangxi Dictionary, an error message appeared saying to “Check the information agreement or connection server.” What do I do?

1. Please check whether you have installed and are using the software correctly:

Installation and Use for Sikuquanshu :

http://dbi.lib.ntu.edu.tw/dbs/software/4k_setup.htm

Installation and Use for Sibucongkan:

http://dbi.lib.ntu.edu.tw/dbs/software/sbck_setup.htm

Installation and Use for the Kangxi Dictionary: http://dbi.lib.ntu.edu.tw/dbs/software/kc_setup.htm

2. Please remove the existing software before attempting to reinstall it.

3. If you have installed the software correctly following the above steps and still have problems, please contact the NTU Library Reference and Extension Services Department, Tel: 3366-2326,Email: tul@ntu.edu.tw. We will contact the systems operator to resolve the problem as soon as possible.

How do I use NTU library e-resources from home or the office?

1. To connect from off-campus, university faculty, staff, and students must set the proxy server on their PC browser to: lib.cc.ntu.edu.tw, port 3128.

2. After clicking on the e-journal or database you wish to access, you will be prompted for your ComputerCenter username (e-mail address) and PIN.
(Note: The remote symbol on searchable database and e-journal pages indicates that these links are accessible from off-campus. E-journals and databases without the symbol may not be accessed from off-campus.)

3. E-journals and databases may be used after user verification.

4. Please see Off-campus Connection Services for further information.

Can alumni or students on school leave use the off-campus connection services?

No. Only NTU faculty, staff, and in-school students may use the services.

Can alumni who hold Alumni Reading Cards or Alumni Borrowing Cards use the off-campus connection services?

No. Only NTU faculty, staff, and in-school students may use the services.

After configuring my browser settings, I was not prompted for my Patron ID. What do I do?

Please set your proxy to: lib.cc.ntu.edu.tw, port 3128. Enter your Patron ID (ComputerCenter e-mail address) and PIN.

Once you have set you browser, you should come to a page asking for your Patron ID and PIN. If this does not happen, you have not properly configured your browser.

Please follow the steps below to check whether your browser is properly configured:

1. LAN and broadband users should configure their browsers in “LAN settings.”

2. Modem and ADSL users should configure their browsers in Settings.

Attention: Some computers using ADSL connections may have fixed IP addresses, or more than two computers share the same ADSL connection. Browsers should still be configured in “LAN settings.”

3. Please check whether your ISP permits the off-campus connection services at your school or workplace.

(1) If your ISP must set the Proxy, you may not use these services.

(2) If your ISP uses a firewall, you might be unable to use these services.

Note: Please contact your ISP or systems operator to resolve the above problems.

4. Check whether your type of computer and browser version are suited to use the services:

(1) You must have a PC.

(2) IE 5.0 and above. Best used with IE6.0 and above.

(3) Netscape 3.0 and above.

I was prompted for my Patron ID and PIN after configuring my browser, but I still can’t log in. Why?

If you have tried entering your Patron ID and PIN but still can’t access e-resources, please refer to the following:

1. Only NTU faculty, staff, and in-school students may use the services. Non-university patrons, alumni, students on leave, and research assistants may not.

2. To connect from off-campus, set the proxy server to: lib.cc.ntu.edu.tw, port 3128. Then enter your ComputerCenter username (e-mail address) and PIN.

(1) Your username may be typed as XXXX if your e-mail address is XXXX@ntu.edu.tw.

(2) If you forgot your e-mail address, PIN, or if you don’t have an account and would like to apply for one, please contact or apply to the Computer & InformationNetworkingCenter.

(3) Please go to https://lib.cc.ntu.edu.tw/ to verify your account information and check whether you may access e-resources from off-campus.

(4) If you are a member of project-appointed NTU faculty or staff (post-doctoral fellows, technicians, custodians), but receive a message saying “Your account does not belong to full-time university faculty and staff. Please check whether you are eligible to use library e-resources…,” please call the Library at 33662326.

I have successfully entered my Patron ID and PIN, but I am still unable to use the e-journals and databases. What do I do?

The remote symbol on searchable database and e-journal pages indicates that these links are accessible from off-campus. E-journals and databases without the symbol may not be accessed from off-campus. If there is a problem with an e-journal or database, please call or e-mail the Library at 3366-2326, Email:tul@ntu.edu.tw. The Library will test the site. If a problem is found, the Library will contact the service provider as soon as possible. Once the problem is resolved, the Library will send a reply.

Where do I search e-journals by Impact Factor or Ranking?

Journal Citation Reports. Search for an e-journal or title, then click “Impact Factor” to browse ranked e-journals according to your search.

On which databases may I search for Taiwan and foreign theses/dissertations?

Please go to the NTU Library Homepage and click Databases. Move your mouse onto “Browse by type” and choose “Theses/Dissertations.”

Taiwan－

1. Electronic Theses and Dissertations System: You may download theses/dissertations that have been authorized.

2. Universities and information centers in Taiwan have established search catalogs for theses and dissertations independent of their library catalogs. Abstracts and papers in their entirety may be downloaded. Ex: eThesys at National Sun Yat-sen University, National Central University Library Electronic Theses and Dissertations, the E-Thesys Dissertation System of National Cheng Kung University, and National Taiwan Normal University Electronic Theses & Dissertations.

The United States and Canada－

1. PQDD (ProQuest Digital Dissertations): Collection of theses and dissertations in the US and Canada dating back to 1861. Only catalog searches and abstracts are provided. Entire papers must be purchased. Some theses and dissertations allow previews of 24 pages..

2. Digital Dissertation Consortium: A PQDD collection of digital dissertations (abstracts and entire papers) from more than 60 institutes of higher education and published by Proquest Company.

Other－

1. ETD Digital Library (Networked Digital Library of Theses and Dissertations－ NDLTD): An e-library project aimed at compiling theses and dissertations from around the world. Such A compilation also provides a long list of other thesis and dissertation websites in other universities and graduate institutes.

2. China Academic Library & Information System (CALIS): A collection of theses and dissertations from more than 50 institutes of higher learning in Mainland China dating back to 1986 offering a comprehensive catalog and abstracts in Chinese and English.

Which database should I use to search citation indexes?

Web of Science. The NTU Library has purchased the Science Citation Index Expanded (SCIE) and the Social Science Citation Index (SSCI). Records of both date back to 1990.

The Web of Science includes SCIE for science and technology, and the SSCI for social sciences. Is there a database for materials related to arts and humanities?

The complete version of the Web of Science includes the following three domains:

(1) Science Citation Index Expanded (SCIE), from 1990-present.

(2) Social Science Citation Index (SSCI), from 1965-present.

Under budget restrictions, the Library has only purchased SCIE and SSCI. It has not yet purchased the Arts and Humanities Citation Index (A&HCI.) Records on SCIE and SSCI date as far back as 1965.

In Taiwan, universities that have purchased A&HCI include NationalTsingHuaUniversity (1985-), Academia Sinica (1999-), MingChuanUniversity (2000-), NationalChungChengUniversity (2002-), and FengChiaUniversity (2003-). Please refer to the libraries of these universities if you require use of A&HCI.

Which database should I use to search for newspaper articles?

On the NTU Library’s website, click on Databases, move your mouse to “Browse by type,” and click “Newspapers” to find a list of all newspaper resources.

Chinese newspapers include Central News Agency Newspaper Clippings Index, UDNDATA of the United Daily News, and more.

Western-language newspapers include EBSCO Newspaper Source and more.

How do I search e-journals by Impact Factor on Ei Village (Compendex)?

There is currently no Impact Factor that may be used when searching e-journals on Ei Village (Compendex). Please search using the Journal Citation Reports. If records on Ei Village have also been included in the ISI Web of Science, a search on Journal Citation Reports will find them. If ISI Web of Science has not uploaded these records, there is no way to search by impact factor.

Why can’t I print materials from PerioPath: Index to Chinese Periodical Literature? How do I obtain the full text?

As of January 1, 2003, the NTU campus network only permits searches for relevant titles on R.O.C. citation indexes. Papers that have been “Scanned and Authorized” may be printed for free. Papers that have only been scanned may not be printed. Users may only search for the titles of papers published within the past six months.

For those wanting to obtain from PerioPath: Index to Chinese Periodical Literature a paper that has been scanned but not yet authorized, or a paper that has not been scanned or has been published within the past six months, there are three things you may do:

1. If there is an urgent need to obtain a paper, the easiest way is to visit the National Central Library and photocopy it.

2. Apply to the National Central Library for a “Stored Value Card” and obtain the copies by fax or post.

3. Apply for an interlibrary loan: Go to the NTU Library homepageàInterlibrary LoanàApply for Interlibrary Loan OnlineàApply for Copy Services in Taiwan.

Which databases can I use to search Japanese journals?

On the NTU Library’s homepage, click Databases, and choose from the following three databases to search Japanese journals:

1. J-STAGE (accessible from off-campus): Encompasses research papers from over 50 Japanese scientific and technical association journals.

2. NACSIS-ELS (accessible from off-campus): Encompasses records from over 300 Japanese journals spanning humanities and the arts, sociology, economics and technology.

3. Annual Bibliography of Oriental Studies: Encompasses research papers dating 1980-present from China, DPRK, Republic of Korea, Southeast Asia, Southern Asia, and Western Asia. (Materials dating prior to 1980 must be searched for via index cards.) Browsing the index is free of charge.

The above are citation index databases. If you would like to obtain the full text of a paper, please refer to the options below:

1. First search the NTU Library Online Catalog for the paper.

2. If not housed in the NTU Library, you may apply for an interlibrary loan: the NTU Library homepageàInterlibrary LoanàApply for Interlibrary Loan Online.

3. If you require the full text of a paper from J-STAGE or NACSIS-ELS, you may contact Ms. Chang at the NationalScienceCouncilInformationCenter, Tel: 2737-7660.

How do I apply for the full text of a paper on STICNET?

You may obtain the full text of a paper you find on the Science and Technology Information Net (STICNET) by the following means:

1. Apply to the NationalScienceCouncilInformationCenter for online reading. If you need to register and pay for an account, please go to http://www.stic.gov.tw/customer.htm.

2. Apply for an Online Interlibrary Loan: Go to the NTU Library homepageàInterlibrary LoanàApply for Interlibrary Loan OnlineàApply for Copy Services in Taiwan.

How do I use Education: the Complete Encyclopedia?

Steps to using Education: the Complete Encyclopedia:

1. 「File」→ click 「Open Bookshelf 」→ at 「Search location」 pull down a small upside-down triangle, search for 「Educ in 'Libntu10'(W:) 」→ open 「Shelf」 catalog → click [educ.abs」.The screen should move a bit but will not change.

2. Click 「Books」→ click「Add book」→at 「Search location」 pull down a small upside-down triangle, search for「Educ in 'Libntu10'(W:) 」→ open 「Book」catalog → click「educ.and」.You should now be able to search the encyclopedia.

Why can’t I access the full text of papers on Chinese Academic Journal (CAJ) after clicking “Download Source Language Version”?

1. Please check whether you have downloaded CAJ Viewer. You may download from the Chinese Academic Journal website, or you may go to the NTU Library homepage, click Databases --> Software Downloads --> Full Text Download Software --> CAJ Viewer.

2. When the message “Sorry, the source language version could not be found. Please contact the system manager” (with the catalog number of the source language version after it) appears after clicking “Download Source Language Version”: this means a mistake was made by the Taiwan service provider when uploading the paper into CAJ. Please write down the catalog number and contact the NTU Library Reference and Extension Services Department. (Tel: 3366-2326, Email:tul@ntu.edu.tw). The original language version may be downloaded after the service provider has rectified the problem.

3. If the following message appears after clicking something:

This means the paper may not be downloaded directly. About 10 seconds after sending your e-mail address, the system will send the full-text version of the paper to your mailbox for access by the patron.

Why is the pagescrambled after I clicked on “Download Source Language Version” in the Chinese Academic Journal (CAJ)?

In CAJ Viewer, go to 「Tools」--> select 「Chinese Big5」.