Article 1

Rationale:

The National Taiwan University (NTU or “the University”) Library (“the Library”) formulates the NTU Library Notices for Services in Assisting Research and Interview (“the Notices”) to support higher education curriculum development, research projects, and thesis/dissertation writing by providing relevant information to researchers through questionnaires and interviews.

Article 2

Handling principles:

1. Researchers shall provide the Library with their full personal information (including contact details), based on which the Library may decide whether to assist them in providing the relevant information. The Library may decline to offer assistance to researchers with incomplete personal information.

• Course assignments: The researcher’s name, school, academic program, and year of study; course name; and name of the course instructor.
• Research projects: Name of the applying research assistant, title of the project, and name of the principal investigator.
• Degree theses/dissertations: The researcher’s name, school, and academic program; title of the thesis/dissertation; and name of the advisor.

2. Research assistance shall primarily focus on Library affairs. Library staff may decide whether to offer any assistance for research questions involving the personal matters of the staff themselves.
3. Questions related to the Library’s personnel and budget will not be answered.
4. Statistical data are provided on an as is basis. The Library will not provide data that requires additional compilation.
5. Interviews must be scheduled in advance and may be scheduled for 9 a.m. – 12 p.m. or 2 – 5 p.m., Monday through Friday.
6. The Library’s website provides information that may be able to answer the applying researcher’s questions. In so, the Library may refer the researcher to the website and decline to offer any interviews or written responses.
7. The Library may decline requests due to its operational conditions. 

Article 3

Procedures:

1. The Office of the University Librarian (“the Office”) will be the point of contact:

• Course assignments: The course instructor or the Administration Office of Department shall submit a request detailing their research needs in writing (via an official document, letter, or email) to the Office.
• Research projects: The principal investigator shall submit a request detailing their research needs in writing (via an official document, letter, or email) to the Office.
• Degree theses/dissertations: The graduate student shall submit a letter or email detailing their research needs to the Office, with a thesis/dissertation proposal attached as reference.

2. The Office will notify the relevant divisions to confirm their willingness to accept the interview. If approved, the request shall be forwarded to the relevant undertaking divisions.
3. Each division shall then provide the requested responses or participate in the interview. Researchers shall schedule interviews with the Library at least one week in advance and provide a list of interview questions via email or fax so that the Library may organize its response.

Article 4

Miscellaneous:

1. Researchers shall inform the Readers Services Division in advance if they wish to conduct an interview at the Library where the interviewee is not a librarian or where the subject matter is unrelated to the Library’s affairs. However, the Library may decline to accommodate any such interviews if the rights of other patrons to the Library may be compromised.
2. The Library does not distribute questionnaires for researchers.
3. Researchers shall offer the Library a copy of any work or report that references information obtained through the Library’s research assistance and interview services.

Article 5

The Notices shall be passed by the Library Affairs Meeting and then implemented. The same shall apply when amendments are made.